The modestly-sized Regency #6 Medicine Centre is located near a much larger pharmacy. And yet it’s always busy serving newcomers as well as a broad base of long-time customers. Why? The soft-spoken owner, Peter Cook, offers a few reasons. “We have a quiet environment, very hands-on, very conducive to pharmacist/patient communication,” he says. It’s an environment Cook deliberately established upon purchasing Regency in 1992. “My customers know who they’re dealing with,” he says, adding good-naturedly, “And as such, I like to think they miss me when I’m not around – which isn’t often!”
Regency #6 boasts an open layout - ideal for people who use walkers or wheelchairs to get around. And Cook’s approach to products is to stock a select number of as wide a variety of items as possible. “We must be doing something right, because we’re always re-stocking our shelves,” he notes. However, Cook emphasizes that his business has been and always will be focused on the dispensary. “There are no line-up here of customers trying to get their prescriptions filled,” he says. “At the end of the day, that may be our biggest strength.”
Cook points out that regular interaction is crucial in the efficient dispensing of services. “We have regularly-scheduled staffing so that customers get to know our faces,” he says. “This encourages people to open up about their ailments or what they hope we can do for them.” Select outcalls are also conducted. “We have two certified fitters who go to homes or clinics in the neighbourhood if their skills are required,” says Cook. “Admittedly it’s a busy neighbourhood, but we usually find some way to accommodate folk who can’t come to us.”
Regency #6 Medicine Centre is licensed by the College of Pharmacists of BC. The pharmacy manager is Peter Cook. Pharmacy practice issues may be reported directly to the College of Pharmacists of BC via their website.
College of Pharmacists of BC Website